For Counselors & Therapists

Answer new patient questions — without breaking your session.

Anchor Co AI handles insurance, availability, and intake FAQ questions automatically — so every prospective patient gets an instant response while you focus on the client in front of you.

See it in action View pricing
72%
of new patient inquiries happen outside business hours
10 min
setup — one embed code, any website
24/7
new patient inquiry capture around the clock

The patient question problems every counselor knows

You’re in session. New patient inquiries don’t wait for an opening in your schedule.

People reach out for help at night — and can't wait until morning for a response

Someone working up the courage to try therapy for the first time visits your site at 9pm. They want to know if you take their insurance, how long sessions are, and what your approach is. If they don't get answers, they don't call back. A chatbot gives them what they need to take the next step.

"Do you take my insurance?" is your single most common question

Insurance eligibility is the first thing every prospective patient wants to know — and the question that consumes the most admin time. A chatbot that lists your accepted plans and explains your billing process filters out mismatches and converts the right patients instantly.

You can't answer the phone while you're in session — and new patients don't leave voicemails

A prospective client calls during your 2pm appointment. No answer, no voicemail, no callback. They move on to the next therapist in their search results. A chatbot captures their inquiry in real time so no new patient opportunity disappears because you were helping someone else.

New patient intake questions eat time you should spend on clinical work

What to bring to the first appointment, how the intake process works, what your cancellation policy is, what modalities you use — these questions are answerable before a patient ever calls. A chatbot handles them automatically so your first live interaction is therapeutic, not administrative.

What Anchor Co AI does for your practice

One embed. Handles FAQs. Captures new patient inquiries. Works while you’re in session.

New Patient FAQ

Answers questions about session length, your therapeutic approach, what to expect in the first appointment, and how intake works — converting curious visitors into booked consultations.

Insurance & Billing Info

Lists your accepted insurance plans, explains your self-pay rates, and clarifies your billing process — so patients know upfront whether you're the right fit.

Appointment Availability

Communicates your current availability, wait time for new patients, and how to get on your schedule — with a direct link to your booking system or intake form.

Crisis Resources Routing

For visitors who indicate they're in crisis, the chatbot immediately surfaces 988 (Suicide & Crisis Lifeline), Crisis Text Line, and local emergency resources — ensuring no one in acute distress goes without help.

Questions from counselors and therapists

Is it appropriate for a mental health practice to use a chatbot?

Yes — for administrative and informational FAQs. The chatbot handles scheduling, insurance, and intake questions only. Clinical conversations, assessments, and anything requiring professional judgment remain entirely with you. For crisis situations, it routes immediately to 988 and other crisis resources.

What happens if someone in crisis contacts the chatbot?

You configure crisis triggers — certain keywords or phrases prompt the chatbot to immediately display 988, Crisis Text Line (text HOME to 741741), and your local emergency resources. It does not attempt to provide clinical support.

Can it handle insurance verification questions accurately?

The chatbot can communicate which plans you accept and your general billing process. For specific coverage questions (deductibles, co-pays, out-of-pocket), it routes patients to call their insurance directly — so it's always accurate without overpromising.

What about HIPAA? Is patient information collected securely?

The chatbot collects only basic contact and scheduling information — name, email, preferred appointment times. No clinical information is requested or stored. For full HIPAA intake, it links to your existing secure intake system.

How much does it cost?

Plans start at $29/month. One new patient retained from an after-hours inquiry typically covers months of service.

Let the chatbot handle questions. You handle the sessions.

Set up in 10 minutes. No tech skills needed. Cancel anytime.

See how it works