For Optometrists
Anchor Co AI answers insurance, services, and new patient intake questions automatically — so your front desk focuses on patients in the office, not callers asking about VSP.
Your front desk is managing the waiting room. Patients researching your practice online can’t wait on hold.
Before a patient books an eye exam, they need to know whether you take their plan. VSP, EyeMed, Medicaid, Medicare, Davis Vision — the list is long, and patients who can't confirm coverage move on to the next provider. A chatbot that lists your accepted plans instantly removes the most common reason patients don't call.
First-time patients have a dozen questions about your intake process before they're comfortable booking. What insurance card do I bring? Do you dilate on the first visit? Can I get glasses the same day? A chatbot that answers these questions converts hesitant browsers into scheduled appointments.
Patients aren't sure whether you offer contact lens fittings, specialty lenses, or pediatric exams until they call and ask. That call takes 3 minutes your front desk doesn't have when the waiting room is full. A chatbot that describes your full service offering handles this automatically.
A patient's contact tears on a Friday evening. They visit your site looking for emergency options, aftercare guidance, or an after-hours number. If your site can't answer, they leave. A chatbot that provides aftercare guidance and next-morning scheduling keeps them in your practice.
One embed. Handles FAQs. Captures new patient inquiries. Works while your team is with patients.
Lists every vision and medical insurance plan you accept — VSP, EyeMed, Medicaid, Medicare, and others — so patients confirm coverage instantly without calling your front desk.
Explains your full scope of services: comprehensive exams, contact lens fittings, pediatric eye care, specialty lenses, and medical eye care — so patients find the right fit before booking.
Answers what to bring, how long a visit takes, whether dilation is required, and how your intake process works — turning nervous first-timers into confident booked patients.
Handles questions about contact fittings, lens brands carried, trial lens policies, and aftercare — including guidance on what to do if a patient has an after-hours lens issue.
Yes — you configure it with your exact accepted plans. When your accepted network changes, you update the chatbot in minutes. It will never claim you accept a plan you don't.
You can configure the chatbot to explain exactly what's covered under Medicaid and Medicare in your state, including which exam types qualify as medical vs. routine — a question your front desk handles constantly.
Yes — if your practice has an optical dispensary, the chatbot can answer questions about your frame selection, lens options, and whether patients can use their FSA/HSA for eyewear.
The chatbot handles administrative and informational questions only. For anything clinical — symptoms, diagnoses, treatment questions — it routes the patient to call your office or, for urgent concerns, seek emergency care.
Plans start at $29/month. One additional new patient per month from an after-hours inquiry that would have gone to a competitor more than covers the cost.
Set up in 10 minutes. No tech skills needed. Cancel anytime.
See how it works