A 24/7 AI chatbot answers care questions warmly and accurately at any hour — qualifying the inquiry, capturing the contact, and routing families to your intake team as a warm, ready-to-schedule lead.
Families research care options during evenings and lunch breaks — not during your business hours. A chatbot answers questions about services and availability when families are actually looking.
Why home care agencies lose families to faster competitors
A family just got news from a doctor's appointment or a fall at home. They're searching for home care options at 10pm on a Tuesday. The agency whose website answers their questions that night gets the assessment call. The others get a polite email that never converts.
Families aren't just looking for a service. They're looking for an agency they can trust with their parent. An instant, warm, informative response at any hour signals that your team is attentive and professional — before they ever speak to a human.
Your care coordinators are on the phone with existing clients, doing assessments, or off-shift. New inquiries sit in voicemail. The family who submitted at 2pm on Friday and hears back Monday morning has already scheduled an assessment with another agency.
Payment types, service areas, care levels, caregiver vetting process, minimum hours, hourly rates — the same qualifying questions from every new family. A chatbot handles them accurately, so your intake team only takes calls ready to schedule.
How it works
The chatbot addresses their specific situation — whether they need companion care, skilled nursing support, memory care, or post-hospital recovery help. It asks gentle qualifying questions: care needs, location, timeline, and whether they want to speak with someone.
"We provide companion care and personal care services in your area. For memory care specifically, we match caregivers trained in dementia support. I can have our care coordinator call you tomorrow at a time that works. What's a good number to reach you?" Said at midnight. Warmly.
Instead of cold-calling a contact form, your coordinator calls a family who already received helpful information, trusts your agency enough to provide their number, and is expecting the call. Assessment scheduling rates improve significantly.
The client lifetime math
At 20 hours/week of companion or personal care at $25–$35/hour, a single placed client generates $26,000–$36,000 per year in agency revenue. The family that found you at 10pm, got an answer, and scheduled an assessment represents years of recurring revenue — if your website was there to capture them.
A single placed client from an after-hours inquiry covers the annual cost of the chatbot in the first billing cycle, permanently.
Founding-client pricing
Foundation: website + hosting + 24/7 AI chatbot + Google Business Profile + missed-call text-back. Growth adds local SEO, intake management, and review automation at $997/mo. Full Office adds a 24/7 AI phone receptionist at $1,497/mo.
Yes. You configure the tone and the specific care levels your agency provides. The chatbot is warm, informative, and clear about what it can and can't answer — it doesn't speculate about medical situations or make care recommendations. It qualifies the inquiry and routes to your team for anything requiring clinical judgment.
You configure your accepted payment types — private pay, long-term care insurance, VA benefits, Medicaid where applicable. The chatbot answers accurately based on what you've configured, so families get real information instead of a generic 'call us to find out.'
For families in immediate crisis — hospital discharge within 48 hours, emergency placement needed — the chatbot flags the urgency and provides your on-call number or immediate next steps. You configure what 'urgent' looks like for your operation.
Yes. Whether you use WellSky, HHAeXchange, AxisCare, or any general CRM, the chatbot captures the lead and routes it to your intake workflow. No duplicate work created — it's an entry point, not a replacement for your existing system.
Month-to-month on every tier. Cancel anytime, keep your website and data. We earn this every month.
The chatbot goes live the day you sign on. No setup fee. No contract. 30-day refund guarantee.
Matt Henry · Anchor Co AI · Pacific, MO