People calling a treatment center are often making the hardest call of their lives. When they hit voicemail, most don't call back. We fire a compassionate, instant text-back within 60 seconds — so no inquiry falls through the cracks, day or night.
Studies show over 70% of people who reach voicemail at a treatment center don't call back — the moment of readiness is short, and the window closes fast.
Why treatment centers lose admissions inquiries
When a parent calls your treatment center at midnight because their son just overdosed, voicemail is the same as rejection. They hang up. They call another facility. Or they stop calling altogether. The window to help — and to fill a bed — closes in minutes.
Your counselors are in sessions from 9am to 8pm. Your admissions coordinator takes a lunch break. At 2pm on a Tuesday someone desperate enough to make the call gets no answer. That call is the hardest one they've ever made, and you missed it.
Families researching treatment options have a hundred questions — what insurance do you take, is there a waiting list, can I tour the facility? If your website can't answer these at 11pm when they're doing research, they move on to a facility that can.
The family Googling 'addiction treatment near me' at midnight gets served three options. Two have instant chat. One has a form that says 'we'll get back to you.' You know which bed gets filled first. Your chatbot needs to be the one that starts the conversation.
How it works
Your team is unavailable. A family or individual in crisis hit your voicemail and is about to hang up and call someone else.
"Hi, this is [Treatment Center]. We're so glad you reached out. We're with a patient right now but we don't want you to wait — can you tell us a little about what's going on? Someone from our team will reach back to you very shortly." The conversation starts immediately.
Their response — substance, insurance, urgency, who the call is for — creates a qualified admissions thread. Your coordinator sees it the moment they're free and can follow up with everything they need to move forward.
Founding-client pricing
Foundation: website + hosting + AI chatbot + Google Business Profile + missed-call text-back. Growth adds local SEO, invoicing, and scheduling at $997/mo. Full Office adds a 24/7 AI phone receptionist at $1,497/mo.
Yes. We write your text-back messages and chatbot responses specifically for a treatment center's voice — warm, non-judgmental, and trauma-informed. You review and approve every message before the system goes live.
The text-back system captures contact and inquiry information only, not protected health information. We configure it so no clinical details are stored in the messaging layer. Your admissions team handles PHI through your existing systems once the conversation is handed off.
Yes. We train the chatbot on your accepted insurances, program types, and general bed availability language you provide. It handles the initial screening questions so your admissions team gets warm, pre-qualified conversations instead of cold inquiries.
Foundation is $497/mo and includes your website, hosting, AI chatbot trained on your services, Google Business Profile optimization, and missed-call text-back. Growth ($997/mo) adds local SEO, invoicing, and scheduling. Full Office ($1,497/mo) adds a 24/7 AI phone receptionist.
Month-to-month on every tier. No contract, no cancellation fee. Text-back is live the day you sign on.
Text-back fires the day you sign on. No setup fee. No contract. 30-day refund guarantee.
Matt Henry · Anchor Co AI · Pacific, MO