Anchor Co AI answers insurance, timeline, and estimate questions 24/7 — capturing leads while your estimators focus on the cars in the shop.
Insurance network questions are the gatekeeping question for collision repair. If customers can't confirm you work with their carrier on your site, they call the shop that makes it obvious.
Your estimators are under cars and on phones at the same time. A chatbot handles the pre-estimate intake — make/model/year, type of damage, insurance carrier, preferred timing — so every callback is productive.
Someone's car gets hit in a parking lot at 3pm on a Friday. They spend their evening researching shops. The shop with answers at 9pm gets the appointment — the one with a voicemail gets nothing.
Repair timeline is one of the most anxiety-producing unknowns for customers. A chatbot can give general ranges by repair type, setting realistic expectations before they ever talk to an estimator.
They want to know: do you take their insurance, can they get an estimate this week, roughly what it'll cost, and whether a loaner is available. They're comparing three shops.
"Yes, we work directly with State Farm, Allstate, and most major carriers. For a fender and bumper repair, most estimates take 20 minutes and we can usually have your car done in 3–5 business days. Want to schedule?"
Your estimator walks into the appointment knowing the carrier, the damage description, and what the customer was told. Faster estimates, fewer surprises, higher close rate.
Yes — you configure which carriers you work with (direct repair programs, preferred networks, out-of-network accepted) and the chatbot gives accurate answers every time. No more 'let me check' phone calls.
The chatbot handles that too — whether you provide loaners, whether you partner with a rental company, how to get set up. These details remove a major booking barrier for working customers.
It handles initial questions — explaining what a total loss threshold typically means, directing them to their insurance adjuster, and capturing contact info so you can follow up. It doesn't replace the estimator conversation, but it manages the intake.
You can configure it for any service type — PDR, full collision repair, frame straightening, glass replacement, detailing. Each service can have its own FAQ and intake questions.
Most auto body shops are live in under 10 minutes. You add your insurance network list, your service types, and your general timeline ranges — and it starts answering questions immediately.
Free to try. Live in under 10 minutes. Plans start at $29/mo.