Your AI chatbot handles repair vs. replacement decisions, insurance questions, mobile service requests, and ADAS recalibration concerns — and books the job on the spot, around the clock.
A chip that's repairable today becomes a full replacement tomorrow. When a customer can't get an immediate answer on repair vs. replacement, they either wait (and the crack grows) or they call Safelite.
Comprehensive coverage usually pays for windshield repair or replacement with no deductible. But if your website can't confirm that instantly, the customer assumes they're paying out of pocket and shops price instead of quality.
Mobile windshield service is a major differentiator, but customers won't book an appointment to find out if you offer it. They need that answer immediately — or they move on.
Newer vehicles with cameras and sensors require recalibration after windshield replacement. Customers who don't understand this upfront feel blindsided by the cost, leading to cancellations and bad reviews.
The chatbot collects key details — size, location on the windshield, and vehicle year/make/model — to make an accurate repair vs. replacement recommendation on the spot.
A real exchange: "My crack is about 6 inches, starting from the edge." → "That size and position typically requires full replacement rather than repair. The good news — if you have comprehensive coverage, most insurers cover windshield replacement with no deductible. Want me to explain how to file the claim while we get you scheduled?" The customer gets clarity and confidence before they ever talk to a person.
The chatbot asks about vehicle make and year, flags if ADAS recalibration is required, explains what it is and why it matters, and books the full-service appointment with no surprises.
Chips smaller than a quarter and cracks shorter than 3 inches in a non-critical area of the windshield can usually be repaired. Cracks longer than that — or any damage in the driver's direct line of sight or near the edge — typically require full replacement. Your chatbot can make this determination based on what the customer describes.
Comprehensive coverage (not collision) usually covers auto glass damage, often with no deductible — especially for repairs. Your chatbot can confirm coverage process steps and even walk customers through what to say when they call their insurer, which dramatically increases the chance they follow through.
Your chatbot can confirm your mobile service area, typical turnaround time, and any limitations (weather, surface requirements) so customers know before they commit — turning a common question into a booking advantage.
Vehicles with forward-facing cameras mounted to the windshield — common on most cars made after 2015 — require camera recalibration after replacement. Your chatbot explains this proactively, describes what it involves, and gives customers a cost range so there are no surprises at pickup.
Most replacements take 60–90 minutes in the shop, with a 1-hour cure time before the vehicle is safe to drive. Mobile appointments vary by location. Your chatbot sets these expectations upfront so customers plan accordingly and don't feel rushed or disappointed.
Free to try. Live in under 10 minutes. Plans start at $29/mo.
Every customer who hits voicemail is a missed job. Your bot answers them in 60 seconds.
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