An AI chatbot on your shop website answers every customer question automatically — estimate ranges, services offered, wait times, towing info — at any hour. So the driver searching at 8pm gets an answer instead of moving to your competitor.
1 in 3 calls to auto shops goes unanswered while techs are under a car. Each missed call is a customer who books with the next shop on their list.
Why auto repair shops lose customers to missed calls
Estimate questions are your most common inbound call. Each one takes 5–7 minutes to handle properly — pull the caller, get the vehicle year/make/model, check parts, give a range. A chatbot handles the first tier and routes qualified customers to you.
When the bay is full and the phone is ringing, you have to choose between the job in front of you and the potential job on the line. A chatbot answers while you work — no dropped calls, no lost customers.
A driver who had car trouble today is searching for a shop at 8pm. They want to know if you do the work they need, what the ballpark cost is, and when you can get them in. No answer = next result on Google.
Services offered, makes and models accepted, parts turnaround, loaner car policy, towing hookup — these questions repeat constantly. A chatbot trained on your shop handles them without interrupting the day.
How it works
Estimate ranges, services offered, accepted vehicles, scheduling, wait times, towing info — the chatbot knows it all from your website and the details you configure during setup. No coding required.
"Brake pad replacement runs $150–$220 per axle depending on the vehicle and parts spec. We have same-week availability — call us or submit your vehicle info here and we'll get back to you with an exact quote." Answered at 8pm. Answered while you're finishing a transmission job. Always.
The driver who would have called three shops and booked the first one that answered has already filled out their vehicle info for you. Your team follows up with a real quote rather than a cold call.
The loyal-customer math
The average car owner who trusts a shop brings their vehicle in 3–4 times per year — oil changes, seasonal service, unexpected repairs. At an average ticket of $150–$450, that's $600–$1,800 annually per retained customer.
A chatbot that answers an estimate question at 8pm — instead of sending the caller to voicemail — captures that lifetime relationship at a fraction of what one acquired customer is worth. You don't need 50 new customers per month. You need to stop losing the ones already looking for you.
Founding-client pricing
Foundation: website + hosting + 24/7 AI chatbot + Google Business Profile + missed-call text-back. Growth adds local SEO, customer management, and review automation at $997/mo. Full Shop adds a 24/7 AI phone receptionist at $1,497/mo.
Yes. You configure your labor rate, parts tiers, and service price ranges — brake jobs, oil changes, tire rotations, diagnostics, etc. — and the chatbot gives customers a ballpark range and routes them to you for an exact quote. It sets expectations without overpromising.
Fully handled. You configure the makes and models you service, the repair types you do, and anything you don't take on. The chatbot answers correctly every time — no wasted calls from customers you can't help, and no missed calls from customers you can.
Yes. After-hours breakdowns are a high-stakes moment for a new customer relationship. The chatbot provides your towing partner info, emergency contact number, and first-available appointment slot — so a stranded driver gets useful information instead of silence.
Yes. If you use Shop-Ware, Mitchell 1, Tekmetric, or any general scheduling tool, the chatbot links directly to your booking page. It captures the lead and routes them to wherever you book — no change to your existing workflow.
Month-to-month on every tier. Cancel anytime, keep your website and data. We earn this every month.
The chatbot goes live the day you sign on. No setup fee. No contract. 30-day refund guarantee.
Matt Henry · Anchor Co AI · Pacific, MO