Families ask about eligibility, where care happens and what the first step is, often late in the evening. Our AI answers general questions from your own website at any hour, and our AI receptionist takes a message when the office cannot answer. It never gives clinical advice and it is not for emergencies.
A family in a hard week may only try one number. When the admissions line rings out, the message that matters most is the one that reaches a person quickly, so a clinician or admissions coordinator can call back.
Anchor Co AI trains a chatbot on your own website so it answers what hospice and palliative care are, in the words of your website, where your team provides care, how to request an evaluation, how to reach the admissions office at any hour. It is free to start ($0, 20 messages a month), paid chatbot plans start at $29 a month, and the Front Office bundle (website, AI chat and an AI phone receptionist that answers calls when the admissions office is busy or closed and emails you the caller's name, number and reason for calling, without discussing anyone's health) is $249 a month plus a one-time $297 setup, month to month. The chat and receptionist are not for patient health information, and we do not sign BAAs.
| Feature | Anchor Co AI | Chatbase | Tidio |
|---|---|---|---|
| Cheapest paid plan | $29/mo, billed monthly | $40/mo billed monthly, $32/mo billed yearly (Hobby) | $24.17/mo billed annually (Starter) |
| Usage on that plan | 1,000 messages/mo | 700 message credits/mo | 100 billable conversations/mo |
| Free trial | Free plan $0 (20 messages/mo); paid plans add a 14-day trial | 7-day trial | Free plan $0 (50 billable conversations/mo) |
| Built for local service businesses | Yes | General-purpose | General-purpose |
Competitor figures are public list prices from chatbase.co/pricing and tidio.com/pricing, read 2026-10-20. Plans change; check the vendor before you buy. Full breakdowns: Anchor Co AI vs Chatbase, Anchor Co AI vs Tidio.
Published by Anchor Co AI. Last updated .
Why agencies miss families who need to talk
Families often start looking for information after a hard day with a loved one. The admissions office is closed, and the question they have is simple but important to them.
Admissions coordinators and nurses spend their days in homes and facilities. Calls that arrive while they are with a family often go to voicemail.
What hospice is, who it is for, where care is provided, how to start. Your website probably explains these, but a worried family may not read a long page.
A plain, kind first reply that clearly says what the AI can and cannot do, and that a person will follow up, is better than silence.
How it works
A visitor opens the chat on your site in the evening, or a call comes in when admissions is unavailable.
It says it is an AI, answers from the pages you have published, and takes a name and number. It does not discuss anyone's condition or give clinical guidance.
An admissions coordinator receives the summary by email and can reach out to the family in person.
Front Office plans
Every plan is $297 to set up, then monthly. Month-to-month, cancel any time. Buy online, fill out one form, and see your preview within 5 business days. No sales call.
What the receptionist doesn't do: it doesn't book appointments, quote prices or connect to calendars or CRMs. It takes the caller's details so you can call back.
Not HIPAA-compliant:Front Office doesn't sign Business Associate Agreements, so the chat and receptionist must not be used to collect patient health information. They're for general questions like hours, location, services and which plans you accept, and for taking a name and number for a call back.
Cancelling and refunds:cancel any time and you aren't billed again; there are no partial-month refunds. The setup fee is returned only if you cancel before you submit the intake form. If we don't deliver what the terms describe, tell us within 30 days of the charge and we fix it, or refund the affected charge if we can't. Read the refund policy and plan terms before you buy.
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No. Eligibility is decided by clinicians. The chatbot can share what your website says about who hospice serves and how to request an evaluation, and it takes a name and number so your team can call back.
The AI is not a clinical line. The chat is set to tell anyone with an emergency to call 911. Families of current patients should use your agency's own on-call number, which you can publish on your site.
It always says it is an AI, uses plain, gentle wording, and tells the family that a person will follow up. It is meant as a way to make sure no message is lost, not as a substitute for the people who care for patients.
One plan, Front Office: $297 one-time setup, then $99/month for the website, $179 with the AI chat, or $249 with the AI receptionist too (300 answered minutes a month, no overage fees). Month-to-month, cancel any time.
No contract. Month-to-month, cancel any time. There are no partial-month refunds.
No. Front Office isn't HIPAA-compliant and we don't sign Business Associate Agreements, so the chat and receptionist must not be used to collect patient health information. They answer general questions (hours, location, services, which plans you accept) and take a name and number so your staff can call back.
We set the chat to tell anyone with an emergency to call 911, and anyone in a mental-health crisis to call or text 988. It is scoped to general questions and never gives medical advice or triage.
Preview within 5 business days of your completed intake form. Month-to-month. Cancel any time.
Matt Henry · Anchor Co AI · Pacific, MO
See it before you buy it
No slideshow, no actor. A screen recording of our own assistant handling the two questions every owner asks: what happens to the 9pm call I miss, and will it invent things about my business.
Real answers from our live demo bot — unscripted, recorded on this site.
Visitor: I run an HVAC company. A customer calls at 9pm and I can't pick up — what happens?
Anchor Co AI: Right now? They hit voicemail and you've lost them to whoever picks up first. With our chatbot, they hit your website at 9pm, ask “Do you do emergency service?” or “Are you licensed in my county?” — and get an instant answer. The bot captures their name, number, and address. You wake up to a lead instead of a missed call. That's the whole thing: your customers get answers 24/7, you only deal with the calls that actually need you, and you're not losing jobs to competitors who answer faster. Since you're in HVAC, the bot can handle all the common questions — licensing by county, service area, whether you do emergency calls, minimum job size, how long estimates take. You train it on your website in about 10 minutes, and it goes live in an afternoon. Want to try it? You can start free at anchorcoai.com/signup — no credit card required. Test it on your actual website for 14 days and see if it captures leads you would've missed.
Visitor: Will it make stuff up about my business?
Anchor Co AI: No. The bot only answers from what you've given it — your website content, your FAQs, pricing, service areas, whatever you add. If a question falls outside that (something the bot doesn't know), it's honest about it. Instead of guessing, it says “I don't have that info” and asks for their name and contact details so you can follow up personally. It won't make up licensing claims, pricing, or service details. That's the safeguard. Your bot is only as smart as the information you feed it — which means you stay in control of what it says about your business. Honestly the easiest way to see if it works for your business is to just try it. Free plan, no card. anchorcoai.com/signup
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