You can't answer a call while you're mid-server-migration or troubleshooting a network outage. We fire an instant text-back the moment a call goes unanswered — so managed services and break-fix leads stay warm while you finish the ticket.
IT support companies miss 1 in 3 inbound calls while techs are on-site. Each missed call is a potential managed services contract worth $2,000–$8,000/yr that calls your competitor next.
Why IT support companies lose their best MSP prospects
A business owner calls about a managed services contract. You're 45 minutes into a critical migration and can't step away. They Google the next IT company and you lose a $500/mo recurring client.
A business owner with a slow network is stressed and ready to buy. The first IT company that picks up and sounds competent gets the contract. Missing that call means starting at zero with that prospect.
A small business owner visits your site at 7pm after their server crashed. Your competitor's chatbot asks about their team size, current provider, and pain points — and books a discovery call. Your site has a phone number.
When a business's system goes down on a Friday night, whoever answers the phone gets paid premium rates. An unanswered emergency call doesn't just lose the job — it can lose the MSP relationship.
How it works
Can't answer. The business owner who's been thinking about switching IT providers is about to call the next company on their list.
"Hi, this is [Your Company]. Sorry we missed you — are you having a tech issue or looking for ongoing IT support? We'll get right back to you." The conversation starts immediately.
Their reply — company size, issue type, current provider, urgency — creates a qualified prospect thread. You see it when you finish the ticket. Emergency calls are flagged at the top.
Founding-client pricing
Foundation: website + hosting + AI chatbot + Google Business Profile + missed-call text-back. Growth adds local SEO, invoicing, and scheduling at $997/mo. Full Office adds a 24/7 AI phone receptionist at $1,497/mo.
Yes. The chatbot is trained on your specific service offerings — one-time repairs, monthly MSP contracts, network monitoring, cybersecurity, whatever you sell. It handles both.
Yes. We configure routing logic: if someone says their server is down or their network is out, the chatbot flags it as urgent and sends you an immediate alert. New business inquiries get a standard follow-up flow.
That's one of its strongest uses. Tech issues don't wait until 9am. The chatbot handles after-hours contacts, collects the situation, and creates a ticket or lead thread so you can respond first thing — or immediately if it's urgent.
Website, enterprise hosting, 24/7 AI chatbot trained on your services, Google Business Profile management, and missed-call text-back. All for $497/mo, no setup fee.
Month-to-month on every tier. No contract, no cancellation fee. You keep the website and your data if you leave.
Text-back fires the day you sign on. No setup fee. No contract. 30-day refund guarantee.
Matt Henry · Anchor Co AI · Pacific, MO