You can't answer a call mid-solder with a torch in your hand. We fire an instant text-back the moment a call goes unanswered — so ring resizes, watch repairs, and estate appraisal inquiries stay warm while you finish the piece on your bench.
Jewelry repair customers bring repeat business worth $500–$2,000/year — a missed call on their first repair inquiry is a missed lifetime customer, not just a missed job.
Why jewelry repair shops lose their best clients
A customer calls about resizing an engagement ring before a proposal. You're mid-solder and can't safely put down the torch. They call the next jeweler on Google and that emotional, high-value job goes elsewhere — often $150–$400 in repair work plus a lifelong customer relationship.
Someone's grandmother's ring broke. A watch stopped working the day before a big event. These aren't casual inquiries — they're emotionally charged and time-sensitive. If you don't respond quickly, the urgency pushes them to whoever answers first.
A customer inheriting estate jewelry calls to ask about appraisals. These are high-value, high-trust inquiries. A missed call or slow response signals that you're not the professional they should trust with a $5,000 piece.
November and December, you're booked solid with ring cleanings, repairs, and engravings. That's also when every customer is calling. Missing calls during the holiday season means missing repairs, custom work, and new client relationships at your highest-demand period.
How it works
Can't answer. The customer with an urgent ring resize or broken watch clasp is about to call the next jeweler in town.
"Hi, this is [Your Shop]. Sorry we missed you — are you looking for a repair or appraisal? What piece do you have and what's needed?" The conversation starts before they move on.
Their reply — piece type, repair needed, urgency — creates a lead thread. You see it when you finish the current job. Time-sensitive and high-value repairs are flagged at the top.
Founding-client pricing
Foundation: website + hosting + AI chatbot + Google Business Profile + missed-call text-back. Growth adds local SEO, invoicing, and scheduling at $997/mo. Full Office adds a 24/7 AI phone receptionist at $1,497/mo.
Yes. We train the chatbot on your specific services — ring sizing, prong re-tipping, chain soldering, watch battery replacement, clasp repair, engraving — and your typical turnaround windows. It answers common questions and captures the job details so you can follow up with an accurate quote.
The chatbot collects the key information: piece type, metal, approximate era, what the appraisal is needed for (insurance, estate, resale). It doesn't appraise the piece — it ensures the inquiry doesn't disappear and gives you everything you need to have a knowledgeable first conversation.
It's built exactly for solo jewelers. You set it up once during onboarding. After that, text-backs go out automatically and repair inquiries land in your inbox while you work. You respond between jobs — no additional overhead, no staff required.
Website, enterprise hosting, 24/7 AI chatbot trained on your services, Google Business Profile management, and missed-call text-back. All for $497/mo, no setup fee.
Month-to-month on every tier. No contract, no cancellation fee. You keep the website and your data if you leave.
Text-back fires the day you sign on. No setup fee. No contract. 30-day refund guarantee.
Matt Henry · Anchor Co AI · Pacific, MO