People shopping for a new doctor ask whether you are taking patients, which plans you accept and how to get started. Our AI answers general questions from your own website at any hour, and our AI receptionist takes a message when the desk is busy. It never discusses health information and is not for emergencies.
A primary care front desk fields constant calls. When the line is busy with refill requests and appointment changes, a prospective new patient is the call most likely to give up and phone the next practice.
Anchor Co AI trains a chatbot on your own website so it answers whether you are accepting new patients, which insurance plans you list, your hours and location, what to bring to a first visit at any hour. It is free to start ($0, 20 messages a month), paid chatbot plans start at $29 a month, and the Front Office bundle (website, AI chat and an AI phone receptionist that answers calls when the front desk is busy and emails you the caller's name, number and general reason for calling, without taking health details) is $249 a month plus a one-time $297 setup, month to month. The chat and receptionist are not for patient health information, and we do not sign BAAs.
| Feature | Anchor Co AI | Chatbase | Tidio |
|---|---|---|---|
| Cheapest paid plan | $29/mo, billed monthly | $40/mo billed monthly, $32/mo billed yearly (Hobby) | $24.17/mo billed annually (Starter) |
| Usage on that plan | 1,000 messages/mo | 700 message credits/mo | 100 billable conversations/mo |
| Free trial | Free plan $0 (20 messages/mo); paid plans add a 14-day trial | 7-day trial | Free plan $0 (50 billable conversations/mo) |
| Built for local service businesses | Yes | General-purpose | General-purpose |
Competitor figures are public list prices from chatbase.co/pricing and tidio.com/pricing, read 2026-10-20. Plans change; check the vendor before you buy. Full breakdowns: Anchor Co AI vs Chatbase, Anchor Co AI vs Tidio.
Published by Anchor Co AI. Last updated .
Why independent practices lose new patients on the phone
Refill requests, results questions and scheduling changes fill the line. A new patient who wants to ask one simple question waits on hold and often gives up.
New patients compare practices after work. A question about whether you accept their plan goes unanswered until the next business day.
Are you accepting new patients, which insurance do you take, what should I bring, where are you located. Your website answers all of these but not everyone reads it.
Callers sometimes ask about symptoms or medications. A safe setup is clear about what the chat does not do and sends clinical questions to staff or to 911.
How it works
A visitor opens the chat on your site in the evening, or a call comes in while the desk is busy.
It says it is an AI, answers from your published pages (hours, location, plans, new-patient steps), and takes a name and number for anything else. It does not collect health information.
A summary lands in your inbox so a staff member can call the person back.
Front Office plans
Every plan is $297 to set up, then monthly. Month-to-month, cancel any time. Buy online, fill out one form, and see your preview within 5 business days. No sales call.
What the receptionist doesn't do: it doesn't book appointments, quote prices or connect to calendars or CRMs. It takes the caller's details so you can call back.
Not HIPAA-compliant:Front Office doesn't sign Business Associate Agreements, so the chat and receptionist must not be used to collect patient health information. They're for general questions like hours, location, services and which plans you accept, and for taking a name and number for a call back.
Cancelling and refunds:cancel any time and you aren't billed again; there are no partial-month refunds. The setup fee is returned only if you cancel before you submit the intake form. If we don't deliver what the terms describe, tell us within 30 days of the charge and we fix it, or refund the affected charge if we can't. Read the refund policy and plan terms before you buy.
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No. It does not connect to your scheduling or records system and it cannot handle refills. It takes a name, number and a short reason, and your staff handles the request.
Yes, if your website lists them. It repeats what you publish and tells the caller it is unsure about anything else.
The AI does not give medical advice or triage. It tells callers with an emergency to call 911 and asks others to contact your office directly, taking only a name and number.
One plan, Front Office: $297 one-time setup, then $99/month for the website, $179 with the AI chat, or $249 with the AI receptionist too (300 answered minutes a month, no overage fees). Month-to-month, cancel any time.
No contract. Month-to-month, cancel any time. There are no partial-month refunds.
No. Front Office isn't HIPAA-compliant and we don't sign Business Associate Agreements, so the chat and receptionist must not be used to collect patient health information. They answer general questions (hours, location, services, which plans you accept) and take a name and number so your staff can call back.
We set the chat to tell anyone with an emergency to call 911, and anyone in a mental-health crisis to call or text 988. It is scoped to general questions and never gives medical advice or triage.
Preview within 5 business days of your completed intake form. Month-to-month. Cancel any time.
Matt Henry · Anchor Co AI · Pacific, MO
See it before you buy it
No slideshow, no actor. A screen recording of our own assistant handling the two questions every owner asks: what happens to the 9pm call I miss, and will it invent things about my business.
Real answers from our live demo bot — unscripted, recorded on this site.
Visitor: I run an HVAC company. A customer calls at 9pm and I can't pick up — what happens?
Anchor Co AI: Right now? They hit voicemail and you've lost them to whoever picks up first. With our chatbot, they hit your website at 9pm, ask “Do you do emergency service?” or “Are you licensed in my county?” — and get an instant answer. The bot captures their name, number, and address. You wake up to a lead instead of a missed call. That's the whole thing: your customers get answers 24/7, you only deal with the calls that actually need you, and you're not losing jobs to competitors who answer faster. Since you're in HVAC, the bot can handle all the common questions — licensing by county, service area, whether you do emergency calls, minimum job size, how long estimates take. You train it on your website in about 10 minutes, and it goes live in an afternoon. Want to try it? You can start free at anchorcoai.com/signup — no credit card required. Test it on your actual website for 14 days and see if it captures leads you would've missed.
Visitor: Will it make stuff up about my business?
Anchor Co AI: No. The bot only answers from what you've given it — your website content, your FAQs, pricing, service areas, whatever you add. If a question falls outside that (something the bot doesn't know), it's honest about it. Instead of guessing, it says “I don't have that info” and asks for their name and contact details so you can follow up personally. It won't make up licensing claims, pricing, or service details. That's the safeguard. Your bot is only as smart as the information you feed it — which means you stay in control of what it says about your business. Honestly the easiest way to see if it works for your business is to just try it. Free plan, no card. anchorcoai.com/signup
Not ready to buy? Run a free 15-second audit of your site — no email required.
Every customer who hits voicemail is a missed job. Your bot answers them in 60 seconds.
Try it free →No credit card required