When a fleet truck breaks down, fleet managers need a fast answer — not a voicemail. Your AI captures breakdown details, checks availability, and dispatches help or books a drop-off slot at any hour.
When a Class 8 breaks down on the highway, the fleet manager needs a repair shop on the phone immediately — not a voicemail box and a callback promise that comes four hours later.
Trucks run 24/7. Breakdowns happen at 2am, on weekends, and over holidays — exactly when your shop is closed and no one is answering the phone to triage the problem.
Scheduling drop-offs, coordinating mobile dispatches, and managing bay availability requires constant phone back-and-forth between your service writers and fleet managers — time neither side has during an emergency.
When a fleet manager calls or texts in an emergency, the AI immediately collects the critical information: truck type, DOT number, breakdown location, nature of the problem, and urgency level — so your techs know exactly what they're walking into.
The AI checks your current bay availability and mobile repair unit schedule in real time, then presents the fastest available option — emergency mobile dispatch or earliest drop-off slot — directly to the customer.
The fleet manager confirms the option that works, and the AI logs the job, notifies your service team, and sends the customer a confirmation with ETA or drop-off time. Emergency jobs get moving fast, without waiting on a phone call chain.
No contracts. No setup complexity. Just results.
AI Chatbot + Missed-Call Text-Back + Booking Integration
Yes. We can train the AI on your existing fleet accounts — their preferred billing methods, truck specs, service history preferences, and key contacts — so repeat customers get a faster, more personalized experience every time they call.
The AI is trained to recognize high-urgency situations and escalate instantly. For critical breakdowns, it can simultaneously text your on-call tech and notify your service manager while keeping the fleet manager on the line with an ETA.
Yes. We set up separate workflows for in-shop repairs and mobile dispatch based on how your operation runs. Customers get routed to the right option based on their location, the nature of the repair, and your current availability.
Fleet managers who can\'t reach you at 2am call the next shop on their list — and they stay there. Give your shop a 24/7 voice that captures every emergency, books every job, and keeps fleets coming back.
Matt Henry · Anchor Co AI · Pacific, MO