Your callers do not keep office hours
People who need a disability attorney are often dealing with pain, fatigue, medication schedules or a long wait for a decision. They call when they are able to, which may be early, late or on a weekend. Many call just after a denial letter arrives, because the letter carries a deadline to appeal and they know the clock is running.
Meanwhile your intake staff are busy with the people you already represent: hearing preparation, medical record requests, status calls. A new inquiry that reaches a full voicemail box may not leave a message. It may just try the next firm.
An AI chatbot on your website and an AI receptionist on your phone line do not replace your intake team or your attorneys. They make sure a new claimant is acknowledged and the message reaches a person.
What the chatbot does on your website
Anchor Co AI trains a chatbot on your own website. It answers from what you have already published. For a Social Security disability practice, that usually covers:
- What you handle. SSDI, SSI or both, and which stages of a claim you take on, exactly as your pages describe them.
- How representation works. What your site says about hearings, appeals and your fee arrangement.
- Where you work. The states or regions you serve, if you list them.
- How to reach intake. A callback request that is open at any hour.
If a visitor asks something your site does not cover, the chatbot says it is unsure and takes a message. It does not guess.
What the AI receptionist does on the phone
When your intake line is busy or closed, the AI receptionist answers missed and overflow calls. It tells the caller it is an AI, takes the caller's name, number and reason for calling, and emails you a summary.
It does not text claimants, book appointments into a calendar, make outbound calls or connect to your case management software. It listens and writes down the message so your coordinator can call back.
Use cases a disability practice will recognize
The caller with a denial letter. A claimant calls at 7pm holding a notice. The AI answers, takes a name and number and reason, and the email is waiting when intake opens.
The weekend visitor. Someone opens the chat on Sunday and asks whether you represent claimants at hearings. If your website says so, the chatbot answers and offers to take a callback request.
The overflow during hearing week. Your staff are prepping and attending hearings. Calls that would have rung out are answered and recorded.
The family member helping a claimant. An adult child searches for help on behalf of a parent and wants to know what the firm does. The chatbot explains your services from your own pages and passes the contact details along.
Objections you should expect
"A bot should not talk to a person in distress." It tells callers it is an AI and does not pretend otherwise. Its job is narrow: share what your site says, take a message, and make sure a human follows up.
"It might tell someone they will win." It will not, and you should hold it to that. It does not assess eligibility, medical conditions or the strength of a claim, does not predict outcomes, and does not give legal advice and is not intended to create an attorney-client relationship. It shares general information from your site and refers the caller to your team.
"What about confidentiality and bar rules?" State bar rules on advertising, intake and client confidentiality vary, so your firm should check them against how you plan to use a chatbot and phone receptionist. It is sensible to ask callers on your site to keep detailed medical and case information for a conversation with your staff, not the chat.
"It will answer wrong." It answers from your website and says so when it is unsure. The practical fix for a wrong answer is a clearer page.
What it costs
The Free plan is $0 and includes 1 bot and 20 messages a month. Starter is $29 a month for 2 bots and 1,000 messages a month. Growth is $49 a month for 5 bots and 5,000 messages a month.
Front Office adds the phone: a website, AI chat and an AI phone receptionist for a $297 one-time setup and then $249 a month, with 300 answered phone minutes a month and no overage fees. It is month to month with no contract, and there are no partial-month refunds.
We do not promise leads, clients or rankings. You are paying to have more of the inquiries that already reach you acknowledged and recorded.
Setup
- Point the chatbot at your website. Its answers are only as good as your pages, so make sure the types of claims you handle, your service area and how a consultation works are written plainly.
- Test it with the questions claimants really ask and improve the pages where it says it is unsure.
- Add the chat to your site. For phone coverage, forward your overflow or after-hours calls to the AI receptionist and give it the email address for summaries.